OnStar Fields More Than 1-Billion Customer Interactions

OnStar has fielded more than 1-billion customer requests by phone, phone app, or the embedded service in GM vehicles. It’s a staggering number that goes to show just how important and vital the service has become.

OnStar was launched nearly 19-years as an industry-first service that would remotely call from the vehicle when an air bag deployed. Today, the system can perform a vast array of functions like remotely unlock doors, load directions to the vehicle, sends vehicle health vehicle reports and can help law enforcement by slowing or disabling a stolen vehicle.

A customer contacts OnStar every two seconds, which adds up to about 5-million a month from its subscriber base of more than 7-million. OnStar representative also receive a further 8.8-million interactions from customers using the RemoteLink smartphone app.

Here’s a quick snapshot of what those 1-billion interactions look like:

• 5.5 million Emergency Services delivered, including when Bernadette Holzer was driving her Chevrolet Equinox in Tionesta, Penn., triggering an Automatic Crash Response and OnStar’s Crisis Assist service helping Jacqueline Teeters avoid a tornado while driving from Houston to Dallas.
• 156 million RemoteLink Mobile App requests, including Tysha Gill unlocking her car from her smartphone when her keys were locked inside.
• More than 270 million Turn-by-Turn Navigation requests, including helping Diana Richard find a gas station late at night when she was traveling from Virginia to Ohio.
• Delivered Roadside Assistance more than 3.9 million times, including bringing gas to Lixi Cacho who was stranded in a remote area
• More than 800,000 Good Samaritan calls, including Tyler Andrews from Dallas being named OnStar’s “Good Samaritan of the Year” for helping an unresponsive motorist.
• More than 390 million Vehicle Diagnostic reports delivered, including helping Debbie Yaeger and her 9-year-old daughter on a drive from Florida to Ohio.
• More than 350 stolen vehicles slowed down. Mississippi State Senator Terry Burton used Stolen Vehicle Assistance to recover his stolen Chevrolet Impala.